Terms + Conditions

Pricing + Payment Details Cancellations + Trip Changes Travel Documents + Services
Release of Liability + Miscellaneous COVID-19

Pricing + Payment Details

Deposit

To reserve a tour, DuVine requires a $750 per person deposit for scheduled departures, a non-refundable $1,000 per person deposit for Private tours, and a non-refundable $1,500 per person deposit for all Cycle + Sail and Puglia Chef on Wheels tours.

Final Payment

Once a deposit has been received, and your reservation has been confirmed and accepted by DuVine, we will send a final invoice. For reservations made within the final payment period, final payment is due at time of booking.

Final payment is required at 90 days prior to departure for scheduled and private tours, and 120 days prior for all Cycle + Sail and Puglia Chef on Wheels tours. Unless you provide alternate instructions in advance of the final payment due date, we automatically bill the credit card on file when the balance is due. If final payment is not received when due, DuVine reserves the right to cancel your reservation. Please note that should final payment not be received by 15 days past the deadline, a $150 late payment fee may apply.

Payment Methods

Payment must be in USD, and can be made by debit or credit card (Visa, Mastercard, American Express, or Discover), personal check, or wire. We do not accept cash. A $50 service fee will be added to the each reservation if you choose to refund a payment and recharge a different credit card. When paying by credit card, you agree that DuVine may charge the same card on the date(s) that future payments are due. Any additional services added after final payment will also be charged to the card on file. In the event that you wish to use a different form of payment, please contact us.

Your credit card authorization is an agreement for DuVine to charge your card and an acknowledgement and agreement to these Terms and Conditions, including the cancellation terms. As such you agree not to make any improper chargebacks.

In certain cases, you have the ability to dispute charges with credit card companies (“chargebacks”). Before initiating a chargeback, we ask you first to contact us to discuss any questions or concerns about charges so that we may attempt to resolve your concerns. By using our service to make a reservation, you accept and agree to our cancellation policy. DuVine retains the right to dispute any chargeback that is improper and recover any costs, including attorney’s fees related to improper chargebacks. Additionally, in the event of an improper chargeback, we retain the right to cancel any travel reservation related to that improper chargeback. The following chargeback scenarios are improper, and we retain the right to investigate and refute any such chargeback claims:

• Chargebacks resulting from non-cancellable reservations, whether or not the reservation is used.
• Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct access to your credit card. This does not include credit card fraud.
• Chargebacks arising from inconsistency or inaccuracy with regard to a product description.
• Chargebacks resulting from force majeure or other circumstances that are beyond the control of DuVine.
• Chargebacks resulting because you do not agree with the cancellation policy.

Pricing

Prices on DuVine’s website and invoices are displayed in USD per person, are based on double occupancy, and include taxes. Each DuVine itinerary includes a variety of features and elements unique to that specific tour. Guests should consult the individual trip page on DuVine’s website for a list of inclusions and exclusions.

Guests who wish to have their own room will be charged a Single Supplement. This supplement varies depending on the tour and can be found on each individual tour page on our website.

The “Price From” listed on the website for scheduled and private tours refers to a specific tour, date, hotel lineup, and group size. Actual tour prices may differ from the price listed.

There is no price adjustment offered for arriving late or departing early from a tour, nor for tour participants who do not bike (“non-riders”).

A given price quote is valid for 10 days. After 10 days, quotes are subject to repricing. All prices and quotes are subject to verification by DuVine staff.

Cancellations + Trip Changes

Cancellation Policies

The cancellation policies outlined below take into consideration the costs DuVine incurs long before travelers ever depart. DuVine strictly adheres to the following cancellation policies. Trip price is defined as everything purchased from DuVine as part of your tour, including upgrades, pre- and post-tour arrangements, and Single Supplement. Additionally, supplement paid for bike upgrades will be considered non-refundable if cancelled inside 31 days prior.

To avoid cancellation and trip change costs, please consider protecting your tour with travel insurance. We offer travel insurance through a travel protection plan that you may add to your booking. To enroll in a plan, select “include Travel Protection Plan” during check-out when purchasing your tour online or contact your Tour Coordinator. The plan we offer includes coverage for the cost of your airfare—even if it was not booked by us. Learn more about the Travel Protection Plan we offer.

Standard Cancellation Policies

Travel Credits

All Travel Credits are non-transferable and non-refundable. Travel Credits cannot be used towards payment of a deposit. Travel Credits must be used within one calendar year of the original departure date or will be forfeited. Once a Travel Credit has been applied to a trip, it is considered non-refundable. Special rules apply for COVID-related Travel Credits. Please contact our office for details.

Changes for Scheduled Departures Initiated by Guest

Requests to change tour or date of an existing reservation will be accommodated based on availability and requested change must be within the same calendar year. If this request is made inside of 90 days prior to departure, a minimum $250 per person late change fee will be applied. The guest is responsible for any additional cancellation fees incurred from hotels, etc. Additionally, the guest must pay any increase in tour price. Only one date change per reservation is permitted.

Changes for Private Tours Initiated by Guest

Requested changes to an existing Private tour reservation will be handled on a case-by-case basis. When DuVine is able to accommodate changes, a minimum $250 change fee per group will be applied. This fee is subject to increase with the magnitude of changes requested. The guest is responsible for any additional cancellation fees incurred from hotels, etc. Additionally, the guests must pay any increase in tour price caused by the change.

DuVine Itinerary Changes + Cancellations

DuVine reserves the right to make date, route, activity, and hotel modifications to any tour. This includes the details of itineraries as they appear on DuVine.com. Every effort is made to keep changes to a minimum.

DuVine retains the right to cancel, modify, or delay any tour at any time for any reason. In the event of a force majeure (“Force Majeure”), which shall include, but not be limited to, an act of God, natural disaster, epidemic, pandemic, government-issued travel restriction or advisory impacting any portion of the tour, or any other reason beyond the control of DuVine, DuVine may at any time, cancel the tour or change the date of the tour. In the event of cancellation due to Force Majeure or otherwise, guests will receive a Travel Credit in the amount paid to use towards another DuVine trip.

DuVine is not responsible for any personal expenses incurred due to changes in itineraries or tour cancellations, such as prepaid hotel accommodations or airline tickets. We strongly recommend confirming your trip with DuVine before making any additional travel arrangements.

Travel Documents + Services

Travel Services

At the request of guests, DuVine may recommend the services of other companies including hotels, transportation, restaurants, and other services outside the scope of our operations. While DuVine takes care to recommend excellent and reliable external travel organizations, we do not guarantee services provided by these companies and are not liable for issues, or cancellations that may arise.

Children on Tour

To participate in a scheduled departure, travelers must be age 18 or older. Please note that minors must be accompanied by an adult. Travelers under the age of 18 are welcome to participate in a Family or Private tour. We are happy to work with you and your family to select the date and destination that will meet your specific needs. Additionally, children who wish to ride an e-bike must be 14 or older.

Travel Documents

Each guest must obtain a passport and any applicable visas for his or her tour prior to departure. If a guest is unable to obtain travel documents or is prohibited from entering the destination (including COVID-related travel restrictions), our standard cancellation policy will apply. Passports must be valid for at least six months after the tour ends. Non-U.S. citizens should contact the embassy or consulate of their destination countries to ensure they meet specific entry requirements. Visit the U.S. Department of State for further information.

Bike Requests

For their tour, guests are asked to choose a hybrid, road, or mountain bike (in certain destinations). Electric bikes are available in most destinations for an additional fee. In order to meet requests for bike selections, guests must submit their preference to DuVine no later than 30 days prior to departure. Requests submitted inside 30 days prior to departure will be subject to availability and may not be guaranteed. Changes to bike requests that are made inside 21 days prior to departure will be subject to a $75 late change fee.

Arrival and Departure Transfers

On all DuVine itineraries, you will find recommended times and locations for arrivals and departures. DuVine provides group transfers to and from the tour from the pick-up and drop-off locations stated on the itinerary. In the event your train, flight, or other travel falls outside the arrival or departure times or locations, you may be responsible for extra costs incurred in arranging a separate transfer.

Release of Liability + Miscellaneous

Traveler Profile

After submitting your deposit, you will receive a Traveler Profile to complete. This profile must be signed and returned to DuVine within 10 days of receipt in order to finalize your trip. The Traveler Profile enables DuVine to secure your bicycle, note dietary restrictions, and recognize any special requests you may have.

Traveler Code

By submitting your deposit and completing your Traveler Profile, you agree to the following Traveler Code:

• I have chosen a trip that suits my abilities, level of fitness, and state of health.
• I do not have any physical conditions or disabilities that are a hazard to me or other travelers.
• I have a valid passport and all visas, permits, certificates, and vaccinations required for travel.
• I will read all pre-trip materials about clothing, medical requirements, and culture-specific etiquette.
• I will make sure to communicate any special requests at least 30 days prior to travel. This includes dietary restrictions, medical requirements, and room preferences. I understand that DuVine will make every effort to accommodate special requests but cannot guarantee they will be met.
• I will respect the laws and customs of countries visited.
• I will follow environmental guidelines and regulations while on the trip in accordance with guide direction.
• I will respect the rights and privacy of fellow guests.
• I understand that group travel invariably involves compromise to accommodate the diverse desires, travel goals, personalities, and physical abilities of all group members. DuVine guides may be required to improvise and exercise good faith, use discretion, and/or make decisions based upon group consensus. These decisions may not always please each individual, but are intended to satisfy the larger desires of the group.
• I understand that DuVine reserves the right to refuse service during a tour to anyone whose health or behavior could impede the welfare or enjoyment of fellow guests. An individual may be asked to leave a trip if the leader determines that the person’s continuing participation may prove detrimental to the individual or the group.
• I understand a road less traveled means that access to medical facilities and evacuation services may be limited.
• I understand the weather is out of DuVine’s control.
• I will always wear a helmet when riding.
• I will not wear headphones when riding.
• I will consume alcohol responsibly.
• I will be responsible for all and any damages made to a hotel room.
• I will not use my cell phone while riding a bike.

If you do not consent to these regulations, you risk dismissal from the tour and returning home at your expense with no refund for the missed tour portion. DuVine reserves the right to decline or cancel a reservation should the individual’s health or behavior impede the welfare or enjoyment of fellow guests.

Release of Liability

DuVine is not liable for bodily injury or property damage as a result of (but not limited to): physical exertion for which a guest is not prepared; forces of nature; collisions with bicycles, pedestrians, or automobiles; road conditions including but not limited to lack of shoulder and roadway surfaces affected by weather conditions; travel by plane, train, auto, boat, or other conveyance, or by bicycle, ski, horseback, foot, or other form of active or adventure travel; consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment; high altitude; lack of or limited access to medical attention in remote locations or the adequacy of medical attention once provided. The full terms are outlined here.

Guests who fail to provide a signed Release of Liability prior to departure will not be permitted to join the trip and standard cancellation policy will apply.

Limitations of Liability

DuVine is not liable for expenses including meals, transportation, or hotel costs that are not specified as included in the trip cost but may be required to get to or from a trip start or end. DuVine reserves the right to make route and hotel modifications as necessary to improve the quality of a trip or to accommodate the comfort and wellbeing of guests.

Baggage

DuVine is not responsible for loss of passports, tickets, or other documents, or loss of or damage to luggage, personal property, valuables, or other passenger belongings. Guests may not take as baggage on the tour animals, firearms, prohibited or controlled substances, inflammable or hazardous items. Given the nature of our trips, you will not always have your luggage with you. Therefore, we urge you to pack carefully and consider leaving valuables at home. Guests are responsible to ensure their baggage is properly labeled and transferred to and put on any train, ship, aircraft, or other means of transport.

Miscellaneous

While DuVine makes every effort to ensure the accuracy of our publications, we cannot be held responsible for typographical or printing errors, including prices.

DuVine recognizes that some guests may have severe food allergies. We make every effort to ensure that our suppliers are notified and prepared, but cannot guarantee that all requests will be accommodated.

Additionally, guests grant DuVine permission to take photographs or film recordings of trips for promotional and commercial use, without remuneration now or in the future. The guest agrees to assign all right, title, and interest they may have in or to any media in which their name or likeness might be used to DuVine. Guests agree that DuVine may use any testimonials regarding services rendered for promotional and/or commercial purposes without any remuneration now or in the future. DuVine photography within this website is copyrighted by DuVine and may not be reproduced without permission.

Harassment Policy

DuVine is committed to providing tours free from any form of harassment and disrespectful or other inappropriate conduct based on race, religion, color, gender (including gender identity and gender expression), national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military and veteran status, or any other basis protected by federal, state or local law or ordinance or regulation. Prohibited harassment, disrespectful or inappropriate conduct includes, but is not limited to, the following behavior: 1) verbal conduct such as epithets, derogatory jokes or comments, slurs or unwanted sexual advances, invitations, comments, posts, or messages; 2) visual displays such as derogatory and/or sexually-oriented posters, photography, cartoons, drawings or gestures; 3) physical conduct including assault, unwanted touching, intentionally blocking normal movement or interfering with the Trip because of sex, race, or any other protected basis; and 4) threats and demands to submit to sexual requests or sexual advances. Guests should report any harassment, disrespectful or inappropriate conduct immediately. Harassment, disrespectful or inappropriate conduct may be grounds for immediate dismissal from a tour. Should a Guest be asked to leave a tour, there will be no refund of any portion of the tour price, used or unused, nor will DuVine be responsible for any additional expenses incurred by the Guest as a result of their dismissal.

COVID-19

Guest understands and acknowledges that there is an inherent risk of being exposed to bacteria, pathogens, and viruses, including the coronavirus that causes COVID-19, and of contracting an illness or disease, including COVID-19, as a result of exposure to other individuals and/or surfaces. Guest hereby waives and releases the Released Persons from any and all claims, demands, and damages arising from or relating to any exposure to bacteria, pathogen, or virus, including, but not limited to, the coronavirus and/or the contraction of any illness or disease as a result of any such exposure, including, but not limited to, COVID-19, including claims and damages due or allegedly due to the negligence of any Released Person or Guest.  Guest understands and acknowledges that he/she may be required by DuVine, government authorities, local suppliers, or other entities to undergo screening measures and/or sign additional forms before and/or during the Trip in order to join and/or continue on the Trip.

Guest agrees to obey all rules and regulations related to COVID-19 set forth by DuVine, the guides, other representatives of DuVine, government authorities, or local suppliers. DuVine reserves the right, in its sole discretion, to prohibit any guest from joining or continuing on a Trip if, in its opinion, guest’s health, behavior, or actions pose or could pose a threat to his/her health or safety, or the health or safety of other Guests or staff. Should a guest not be permitted to join a Trip or be asked to leave a Trip in progress, (i) guest shall not receive a refund for any portion of the Trip price, used or unused, beyond that which is listed in DuVine’s cancellation policy, and (ii) DuVine shall not be responsible for any additional expenses incurred by guest as a result of his/her dismissal. Additionally, DuVine shall not be responsible for any expenses incurred by guest as a result of any required or recommended treatment for suspected or confirmed COVID-19 cases including, but not limited to, transportation, accommodation, or medical expenses.

© DuVine Cycling + Adventure Co. 2024