Careers

Hotel Inventory Manager Travel Specialist Customer Service Travel Coordinator Driver / Tour Assistant

DuVine Bike Tour GuidesGeneral Internship Inquiries

Hotel Inventory Manager

We are looking for an organized, strategic, and detailed oriented Hotel Inventory Manager with an entrepreneurial spirit to join our passionate in Cambridge, Massachusetts. This is a salaried, full-time hybrid position and is eligible for benefits and bonuses, and international travel opportunities

As a Hotel Inventory Manager, you will be working with suppliers for all aspects of the land components for our tours, both international and domestic. You will be responsible for supplier communications, hotel inventory, budget management and quality control as well as designing processes and system enhancements for the increased efficiency of the operations team. Your specific area will be determined geographically.

Responsibilities Include:

• Secure and maintain hotel rooms/bookings as needed for assigned suppliers (hotels, restaurants, and other attractions)
• Budget Management – create and monitor and deliver on costs according to a set plan
• Inventory Management – analyze and process inventory levels to meet forecasted demand, secure dates, and hotels accordingly
• Supplier Relationship – manage relationships with current and potential new suppliers
• Quality-Control – maintaining a high level of quality and customer satisfaction with all suppliers

Requirements:

• Strong organizational skills and attention to detail.
• Strong communication, negotiation skills and cultural awareness
• Experience in travel, tourism or travel agency industry is preferred
• Be able to multi-task and work well under pressure
• Personable, service-minded, and able to adapt communication style as needed
• Financial acumen including budgeting and spreadsheet skills (Excel)
• Excellent written and verbal communications skills
• Comfortable in a fast-paced, dynamic environment
• Well-traveled domestically or international, preferred

If you are a travel professional who enjoys challenges and has the energy and enthusiasm to support a growing business in the Boston area, we would love to hear from you! Please submit your resume, cover letter, and salary requirements to megan@duvine.com.

Travel Specialist

We are looking for an energetic and experienced Sales Associate (“Travel Specialist”) with an entrepreneurial spirit to join our passionate / fun team in Cambridge, Massachusetts. This is a salaried, full-time position and is eligible for benefits and bonuses, and international travel opportunities. The position reports to the Sales Director.

Responsibilities Include:

• Manage inbound leads from prospective guests generated through incoming calls, website forms, brochure requests, etc. to convert into sales.
• Serve as a knowledgeable resource that offers helpful and accurate information to potential guests on all products and destinations (20+ countries, 50+ itineraries).
• Manage travel agent accounts and assist with information requests, reservations and act as a resource to the agency industry.
• Work with senior sales members and product team to facilitate the creation of custom itineraries, budgets, and pricing for private tours;
• Actively follow-up on leads to maximize sales and meet sales targets.
• Provide outstanding customer service at all times;
• Maintain customer information and sales data across multiple platforms
• Establish strong relationships with our international teams, marketing, and guest services to ensure superior customer service and product delivery.
• Represent DuVine at customer-facing cycling events and travel industry meetings.

Requirements:

• Two to five years of sales experience, ideally in the travel and tourism industry
• Personable, service-minded, and able to adapt communication style as needed
• Well-organized, multi-tasker who works well under pressure.
• Financial acumen including budgeting and spreadsheet skills
• Excellent written and verbal communications skills
• Strong computer skills including Word, Excel and InDesign.
• Hubspot or CRM experience preferred.
• Highly sociable and energetic, positive and with a sense of humor!
• Flexibility to occasionally work evening or weekend hours during busy season.
• Well-traveled, domestically or international, preferred.

What We Offer:

• Competitive salary with generous bonus potential, company health insurance plan, 401k, and travel benefits
• Fun company culture with a small team; you know everyone you work with!
• Great potential for upward and lateral career advancement

If you have what it takes to join our team and the desire to be part of an innovative and fast-growing adventure travel company, please submit your resume and cover letter to employment@duvine.com.  

Customer Service Travel Coordinator

We are looking for an energetic and experienced Customer Service Travel Coordinator with an entrepreneurial spirit to join our passionate team in Cambridge, Massachusetts. This is a salaried, full-time position and is eligible for benefits and bonuses, and international travel opportunities.

Responsibilities Include:

• Fine-tuning numerous aspects of a complex product to ensure operational efficiency and a seamless customer experience.
• Communicate with guests and our international offices through phone and email correspondence.
• Provide excellent customer service!
• Manage customer accounts; payment, reservation forms, client reports, and trip materials.
• Finalize travel plans for guests including rail, hotel, and car reservations.
• Identify and implement opportunities to enhance a customer’s experience prior to departure.

Requirements:

• Strong organizational skills and attention to detail.
• Service-minded with a confident, reassuring client interaction style.
• Ability to multi-task and prioritize under pressure.
• Ability to problem-solve with confidence.
• Entrepreneurial spirit and self-motivated as well as thrive in a team environment.
• Excellent written and verbal communication skills.
• Computer skills including Microsoft Office, Adobe, and web-based applications.
• Previous international travel planning experience preferred.

What We Offer:

• Competitive salary with generous bonus potential, company health insurance plan, 401k, and travel benefits
• Fun company culture with a small team; you know everyone you work with!
• Great potential for upward and lateral career advancement

If you are a travel professional who enjoys challenges and has the energy and enthusiasm to support a growing business in the Boston area, we would love to hear from you! Please submit your resume and cover letter to careers@duvine.com.

Driver / Tour Assistant

DuVine is looking for a passionate, organized and service-minded individual to join our European team as a Driver / Tour Assistant. You’ll work closely with DuVine’s guides to ensure a remarkable experience for our guests.

Main duties will include driving guests safely in the tour region, working with the DuVine guide to coordinate logistics and making sure all guests are happy, safe and comfortable. This is a part-time, independent contractor position with trip dates anywhere from May through October. It is a position that requires the ability to work well within a team, proactively jump into any tasks that need to be tackled and adapt and thrive in a dynamic environment with many variables.

Sample Responsibilities:

• Drive guests safely in provided vehicle (9-seater van)
• Assist with group luggage as needed
• Set refreshment tables
• Assist with basic bike mechanics
• Assist with behind-the-scenes preparations for each tour day

Skills + Qualifications:

• A valid driver’s license and clean driving record
• In Europe, you must be able to drive a manual transmission (stick shift)
• Excellent guest service and a positive “I can do it” attitude
• Have general familiarity with basic bike mechanics such as fixing a flat and installing pedals
• Strong organizational skills
• Ability to work within a team
• Be able to lift items up to 50 pounds
• English fluency
• 21 years or older
• Legally authorized to work in the country where hired

Compensation + Seasonality:

While your hours will vary from day to day, you will occasionally need to work long hours to accomplish our goal of ultimate customer service and ensure the trips run smoothly. This includes early mornings and late nights. This is a contract-based position not eligible for benefits. Aside from hourly compensation, DuVine will provide all accommodations and meals during the trip.

To Apply:

If you have what it takes to join our European team and the desire to be part of an innovative and fast-growing adventure travel company, please submit your resume and cover letter to bobo@duvine.com.

DuVine Bike Tour Guides

DuVine is always seeking new guides to lead our guests on unforgettable cycling vacations all over the world. Whether giving a history lesson on the region, leading a scenic ride, maintaining our bikes, or preparing a picnic, our guides play an essential role in ensuring that our guests are happy.

We pride ourselves on recruiting guides who are compelling, genuine, charismatic leaders, tireless in their pursuit to create memorable experiences. They must be logistical masters who can juggle everything from fine-tuning a derailleur to communicating our guests’ dietary preferences at restaurants—and always with poise and grace.

Currently, we are only accepting applications for guiding in Europe.

To be considered, you must:

• Be fluent in English and the language of the country in which you wish to guide
• Be knowledgeable about the country where you wish to guide, including its cuisine, wine, history, and culture
• Bike confidently
• Have general familiarity with bike mechanics such as fixing a flat, installing pedals, adjusting handlebar stems, and tuning gears
• Have a valid driver’s license and clean driving record; in Europe, you must be able to drive a manual transmission (stick shift)

If you’re as comfortable with introducing our guests to world-class cuisine and wine pairings as you are with paving the way for tough climbs and sharing cycling tips, please complete our bike tour guide application. We hire guides from November–February, and again in May–July for the upcoming travel season.

Meet Our Guides

General Internship Inquiries

If you have a passion for cycling and outdoor sports, an interest in the adventure travel industry, are excited about the prospect of working for a small business, and are seeking the opportunity to acquire new skills, we welcome your resume at careers@duvine.com.